Booking terms and conditions

For new direct bookings more than 30 days before arrival, a 40% deposit confirms the booking. Pay the balance 30 days before arrival.

For new direct bookings within 30 days of arrival, full payment is due at confirmation. Existing reservations and expressly stated channel terms retain their agreed conditions.

Requests for specific rooms must be made at least six months in advance, subject to availability, with full payment required for confirmation.

Seasonal rates apply from 14 September 2026 to 30 September 2027, per room per night for one or two adults, with breakfast and GST included.

The room collection lists all meal plans, extra guests and beds. Charge only for items outside the selected plan. Programme guests receive all three daily meals; sessions, consultation and laundry follow the selection confirmed in the quote.

Confirm the applicable seasonal rate, extras and final total before paying. Confirmed reservations retain their agreed terms.

Check-in is from 1 pm. Check-out is by 10 am.

Early check-in and late check-out are available upon request, subject to availability, and may incur additional charges.

These cancellation terms apply to new direct bookings. Existing reservations and expressly stated channel terms retain their agreed conditions.

• At least 30 days before check-in: full refund.
• 15 to 29 days before check-in: 50% refund.
• Less than 15 days before check-in, or a date change during the stay: no refund.