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Policies & information

Privacy policy

This page describes information used by the Villa Raag website when you browse, contact us or request help with a stay.

A sunlit corridor beside the planted glass courtyard
Atrium corridorShared space

Enquiries and callbacks

We use the contact details and travel information you submit to answer your enquiry and plan your stay. A callback requires your permission to call about that enquiry; it does not sign you up for unrelated marketing. Avoid sending medical records, payment-card details or identity documents through a general enquiry.

Website and service providers

Website hosting and security providers process connection information needed to deliver and protect the site. Our enquiry systems and the team handling your request process the details you submit. Optional Google Analytics, Microsoft Clarity and Google and Meta advertising tools follow your Cookie settings choices.

Your information and requests

Contact Villa Raag to ask about access, correction or deletion of information you have submitted, or to withdraw permission for further contact. Include enough context to identify your enquiry without sending sensitive documents. Retention and any booking or record-keeping requirements depend on the interaction; ask the team about your particular record.

Separate services

Booking, chat, map and social-media links may take you to another provider. Review that provider’s privacy information before sharing details there. Our cookie policy explains the tools and browser storage used on this website.